Frequently Asked Questions

Yes. All of our electric bikes are subject to rigorous government inspection and approval before we can sell them. Learn more here.
No. Our electric bikes are shipped to you 99% pre-assembled. Simply unbox, put the pedals on, charge and ride.
2-3 days. All east coast major Australian cities (Sydney, Melbourne, Brisbane etc.) can be reached within this time. Please allow up to 7 days for west coast and remote locations.
We sell parts – simply contact our support and we will arrange for them to be shipped to you. Most of our e-bike parts are easily replaceable by your local bike shop. Contact us to arrange a parts quote here.
Yes. All of our bikes come with 12 months factory warranty, extendable to 18 months. On top of that, the Australian Consumer Law guarantees your rights when it comes to product quality.
Brisbane, Australia. We are proudly Australian owned & operated and will continue to be so in the future!
Depending on your needs, we can tailor solutions & arrange for special manufacturing requests for your business. Please fill out a wholesale form and our team will be in touch.
Yes, we have 21 days return/refund policy, T&Cs apply.